For questions regarding an order, payment, product, or other customer service matter involving Rook Stone Holdings LLC or one of its affiliated brands, please contact us by email.
Please include your name, order number if applicable, and a brief description of your question or concern so we can assist you efficiently.
If your inquiry concerns a charge, purchase, shipment, refund, or other transaction, please provide the email address used at checkout and any available order or transaction information.
We aim to respond to customer inquiries within a reasonable period of time. Response times may vary during weekends, holidays, product launches, events, or periods of increased activity.
Please do not send full payment card numbers, passwords, Social Security numbers, or other highly sensitive information by email.